Help Center
How can we help?
Capira is committed to providing exceptional support for all users. Browse the topics below or reach out directly — we’re here.
General Support
24–48h
Response time for general inquiries, billing questions, and account help
Security Issues
Priority
Security concerns and suspected unauthorized access are escalated immediately
Data Requests
30 days
GDPR/CCPA data access, deletion, and portability requests fulfilled within 30 days
Bug Reports
48–72h
Bug acknowledgement and triage within two to three business days
Contact Support
General Inquiries
Support Team
For account help, billing questions, subscription management, feature questions, and general feedback about the Capira app.
support@capira.comSecurity & Legal
Legal & Security
For security vulnerabilities, suspected unauthorized account access, data requests, legal matters, and Terms of Service inquiries.
legal@capira.comTopics
01
Account Assistance
Help with your Capira account — login, profile, and settings.
- Reset or change your password
- Update your email address or profile
- Enable or disable multi-factor authentication
- Merge or manage duplicate accounts
- Delete your account and data
02
Subscription Questions
Everything about plans, billing, and upgrades.
- Upgrade, downgrade, or cancel your plan
- Understand what’s included in Free, Pro, and Elite
- Resolve billing discrepancies or unexpected charges
- Request a refund through Apple or Google
- Manage auto-renewal settings
03
Security Concerns
Suspected unauthorized access or security issues.
- Report suspected unauthorized account access
- Disclose a security vulnerability (responsible disclosure)
- Lock or freeze your account immediately
- Questions about how Capira protects your data
- Plaid connection security questions
04
Data Requests
Exercise your privacy rights under GDPR and CCPA.
- Request a copy of your personal data
- Request deletion of your account and data
- Opt out of data sale or sharing
- Correct inaccurate personal information
- Data portability requests
05
Bug Reports
Something not working as expected? Let us know.
- App crashes or unexpected behavior
- Incorrect financial data or sync issues
- AI Coach response errors or inaccuracies
- Display or UI issues on your device
- Plaid bank connection failures
06
Contact Support
Can’t find what you’re looking for? We’re here.
- General questions about Capira features
- Partnership or press inquiries
- App Store or Google Play listing issues
- Feedback and feature requests
- Accessibility support needs
Frequently Asked Questions
On the Capira login screen, tap Forgot Password and enter the email address associated with your account. You’ll receive a password reset link within a few minutes. Check your spam folder if it doesn’t arrive.
If you no longer have access to your email address, contact us at support@capira.com and we’ll verify your identity through an alternative process.
Capira subscriptions are managed through the App Store or Google Play. To cancel:
iOS: Go to Settings → [Your Name] → Subscriptions → Capira → Cancel Subscription.
Android: Open the Google Play Store → tap your profile icon → Payments & Subscriptions → Subscriptions → Capira → Cancel.
Your access continues until the end of the current billing period. Capira does not process refunds directly — for refunds, contact Apple Support or Google Play Support.
Yes. Capira uses 256-bit AES encryption at rest and TLS 1.3 in transit. Bank account connections are powered by Plaid, an industry-standard financial data platform. Capira never stores your bank credentials.
If you suspect your account has been compromised, contact legal@capira.com immediately for priority handling.
Bank sync issues are usually caused by one of these reasons:
Expired connection: Some banks require you to re-authenticate periodically. Go to Settings → Connected Accounts and reconnect the affected account.
Bank maintenance: Your bank may be temporarily unavailable. Wait a few hours and try again.
Changed credentials: If you recently changed your bank password or enabled two-factor authentication, you’ll need to reconnect.
If the issue persists, email support@capira.com with the name of your bank and the error message you’re seeing.
No. Capira is a personal finance management tool, not a registered investment advisor, financial planner, tax advisor, or law firm. All AI-generated insights and coaching responses are informational only and do not constitute professional financial, tax, investment, or legal advice.
For significant financial decisions, please consult a licensed professional such as a Certified Financial Planner (CFP) or Certified Public Accountant (CPA).
You can delete your account directly from the app under Settings → Account → Delete Account. This will schedule your account and associated personal data for deletion.
Alternatively, email legal@capira.com with the subject line “Account Deletion Request” and include the email address on your account. We’ll process your request within 30 days.
Email support@capira.com with your device model and OS version, Capira app version, a description of what happened, steps to reproduce, and any screenshots if available.
We’ll acknowledge your report within 48–72 hours. For security vulnerabilities, email legal@capira.com for responsible disclosure handling.
Pro ($9.99/mo) includes full AI coaching, unlimited bank account connections, cash flow intelligence, goal tracking, and advanced analytics.
Elite ($19.99/mo) includes everything in Pro plus the Tax Vault, financial forecasting, debt optimization tools, and priority customer support.
You can compare all plans on our Pricing page or upgrade at any time from within the Capira app.
Still need help?
Our team is standing by. We typically respond within 24–48 hours.